At Ericsson Canada, while working on the Product Line Maintenance team as a Support Engineer (co-op),
I was able to contribute to the team as well as gain some valuable experiences as shown below:
-
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes in order to develop better solutions
-
Supported senior engineers in analysis, design and testing of high functionality advanced antenna systems before deployment
-
Developed and populated SharePoint master page documenting potential customer technical problems and solutions for future use by team to resolve customer cases
-
Resolved issues to meet customer satisfaction by keeping customers updated on project status while maintaining good action plan for investigation and resolution of case
-
Worked with software development team to fix reported errors and bugs on newly released software before software redeployment to decrease software release issues by over 25%